Adopting a person-directed approach to care is a never-ending process that requires a strong commitment from leadership. Leaders hoping to progress and sustain the transformations need a clear path forward, a powerful peer-support network, resources
and education that drive change, and market recognition that sets them apart and creates a sense of team pride. Below are some resources designed to support your culture-change journey. Click on the option(s) of interest to you.
“Well-being is a much larger idea than either quality of life or customer satisfaction. It is based on a holistic understanding of human needs and capacities. Well-being is elusive, highly subjective and the most valuable of all human possessions.” – Dr Bill Thomas, What Are Old People for?
Well-being is the path to a life worth living. It is the ultimate positive outcome of a human life. Through a grant-funded collaborative effort, in 2004 the Eden Alternative brought together a task force of culture-change experts who together identified seven primary Domains of Well-Being.
These seven Domains of Well-Being serve as a simple framework for asking thoughtful questions that help identify the unmet needs of those we care for:
In contrast to standard satisfaction surveys, Eden Alternative Warmth Surveys measure the levels of optimism, trust and generosity across an organisation.
Every gardener knows that you can’t grow plants in frozen soil. Now imagine the soil as the culture that exists in your organisation. If that culture is very cold, we know from experience that the implementation of the Eden Alternative won’t grow and develop.
There is a continuum from cold to warm, and every organisation falls somewhere along it. Cold organisations are characterised by pessimism, cynicism and stinginess, while warm organisations are characterised by optimism, trust and generosity. These qualities are essential to the success of culture-change initiatives.
Introducing change into your organisation will likely cool the soil down, as change consumes warmth. It is therefore important to continually warm the soil. This warming process begins with the formal leadership and should spread throughout the organisation so that everyone is involved in the art of creating a caring community.
Warmth Surveys can assess and prepare your organisation for adopting person-directed care practices. There are three surveys:
These surveys are currently available in English and Afrikaans. Should you want to access these, as well as analysis reports of your survey results, contact the operations coordinator: firstname.lastname@example.org