The group of Rand Aid employees who attended the Eden Associate Training in March this year committed themselves to be aware of the words they use as to ensure their words do not unintentionally hurt residents or strengthen the institutional model that prevents the human habitat from growing. This forms part of the personal transformation needed for culture change to happen.
Each attendee had to choose 1 word they commit to not using anymore and indicate what they would rather say. Here is the list of words and their replacements. (The first 2 words were chosen by 5 + employees.)
patient replaced by resident or name of person
nappy replaced by disposable underwear
ward replaced by avenue or rooms
unit replaced by cottage / flat / home
centre replaced by home
feed replaced by help with eating
gogo /madala replaced by name of person
condition replaced by person living with …
unit number replaced by resident’s name
difficult replaced by trying to find the emotion behind the behaviour
allow replaced by encourage or support
A word or two in the right direction! Thank you for supporting each other with this transformation and for striving to change the culture of care within Rand Aid communities.