We celebrate each and every change made to create a life worth living for everyone within long term care communities in South Africa! Here are some of the big and small changes implemented by Eden Associates since they attended this powerful training in 2018.
New residents at Huis Silwerjare in Petrus Steyn are now greeted by their name as they enter the gate on the first day they move in. The security guard has become an important team member in ensuring everyone is welcomed to this community.
At Epilepsy SA in Parys, a ‘personnel buddy’ will ensure a new employee is welcomed and finds their feet in the new work environment, thus building relationships from the word ‘go’.
Expect to be served your preferred drink and snack whilst having a relaxed conversation with the team when you move into Elandshaven Retirement Village in Klerksdorp.
Family members of a new resident moving into Reddersrus in Reddersburg will be offered the option to sleep over in the guest flat for the first night. The hope is that their presence and participation in the daily rhythm of this new home will support their mother or father with adjusting to the community.
The reception area of Summit Village in Roodepoort is in for a change. The opinions and needs of residents will all be considered to create a more welcoming space. The dining room at Rose Village in Johannesburg will soon look less like a hospital canteen and more like a home.
Striata Versorgings eenheid in Bloemfontein is making an effort to review the job descriptions of their care staff. This will ensure that what they expect and believe in regarding compassion and respect are reflected and clearly conveyed to all those working with the residents.
At Rusoord Huis vir Bejaardes in Brandfort, it was clear that new residents felt at home sooner, and were less confused when their family prepared the room with familiar and loved items of furniture.
The word ‘patient’ is facing total extinction at Elphin Lodge in Johannesburg, as the employees are committed to using the word ‘resident’. They are also making an effort to find out the name a resident prefers and to respect his or her wishes. Plans to create a ‘Mens workshop’ to provide a space for meaningful and social interaction, are well on the way in this community.
A ‘welcome pack’ containing the basic information regarding Springs Retirement Village in Springs, will make life easier for new residents and their families as they join this community.
Garden Village in Randburg has established a ‘welcoming committee’ of current residents ready to show newcomers the ropes. Families of new residents will now be asked to inform staff of the best way to engage with their mother or father when they move into this village. The more staff know about a new resident, the easier it is to connect them with people of similar interests.
Creating opportunities for everyone to be heard is a priority at Eventide in Klerksdorp. From family members to staff, more and more conversations take place and more time is spent building trust and getting to know each other.
At Arbor Village in Bedfordview Johannesburg, a resident who needs assistance will be ‘helped with eating’ and not just ‘fed’.
There are many more examples!
For culture change to be sustainable we need WISE LEADERS. We hope and trust that the leaders of all of the organisations where these Eden Associates are creating a new world, will give recognition to their efforts and encourage and support their onward journey.